GAMIFICATION

A NEW LEVEL FOR
CONTINUOS LEARNING

This case study unveils the journey of developing Gamin, a cutting-edge gamification solution tailored to revolutionize the training and engagement landscape of a leading Contact Center enterprise. Gamin's innovative approach aims to foster continuous learning, boost employee engagement, and drive organizational excellence through immersive challenges, achievements, and rewards.

START HERE ➜

The client sought a transformative software solution to address multiple critical objectives. They aimed to enhance employee training by fostering continuous learning through engaging challenges, achievements, and rewards. Additionally, the client sought tools to evaluate training quality, increase employee engagement with the organization, measure the organizational climate, and promote recognition dynamics. Gamin was tasked with meeting these diverse needs, providing a comprehensive solution to drive organizational excellence and employee performance.

THE CHALLENGE

THE SOLUTION

The proposed solution leveraged the client's existing services connected to the Active Directory for logins, incorporating Single Sign-On (SSO) across all applications. The development of the software was grounded in Angular, .Net Core, and MVC architecture, with SQL Server serving as the primary database and integrations with MYSQL for enhanced functionality.

TEAM COMPOSITION

  • 1 Project Manager

  • 1 Scrum Master

  • 2 Quality Assurance Analysts

  • 3 Developers

  • 1 Functional Analyst

  • 1 UX/UI Designer

  • 1 Database Administrator

PROJECT DURATION

  • 6 months

Outcomes
Achieved

Through seamless collaboration and meticulous execution, Gamin successfully addressed the client's objectives, delivering transformative outcomes:

  • Gamin's immersive challenges and rewards system captivated employees, driving a culture of continuous learning and skill development.

  • Integrated evaluation tools provided invaluable insights, enabling the company to refine training programs and optimize learning outcomes.

  • Gamin fostered a sense of belonging and camaraderie among employees, promoting collaboration and interaction within the organization.

  • Gamin's robust metrics facilitated real-time monitoring of organizational health, empowering the company to proactively address issues and foster a positive work environment.

  • Gamin's recognition dynamics incentivized high performance, fostering healthy competition and a culture of recognition within the organization.

Gamin stands as a testament to the power of gamification in driving organizational excellence and employee engagement.
By harnessing innovative technologies and best practices, Gamin has reshaped the training and engagement landscape, paving the way for sustained growth and success in the digital era.